Shipping & Returns
General Terms
Refund/Return/Redelivery
Get The Best You reserves the right to update the rules when necessary, and updates will be published on www.getthebestyou.com with immediate effect. If the buyer refuses to accept the policy, s/he is deemed to have waived the use of the services provided by Get The Best You immediately. All buyers are deemed to accept these Terms when using the services provided by Get The Best You. In any dispute, Get The Best You's policy shall prevail.
For after-sales issues, buyers should file a Request for Return and Refund within 25 days of the delivery date. Should the Request for Return and Refund exceed the aforementioned period, Get The Best You reserves the right to decline after-sales service.
Before an order is shipped out, the buyer has the right to apply to cancel the order by contacting Get The Best You via https://getthebestyou.com/contact-us . If Get The Best You cannot fulfill the buyer's order within the stated order processing time (as noted at the time of order) under conditions such as ’out of stock’ (although not limited to this condition). Get The Best has the right to cancel and refund the order.
If the product(s) delivered is damaged or broken and the buyer applies for a refund with compelling evidence, and the product(s) need to be returned, Get The Best You will offer the buyer a prepaid return label within 3 business days to return damaged/broken product(s). Get The Best You will refund the buyer when the return shows as in transit on the logistic website with the provided prepaid return label.
Get The Best You shall not accept after-sale requests for "non-defective remorse returns", and maintains the right to reject any such request. Get The Best You will abide by the policy under this condition.
Get The Best You shall restrict the refund time and redelivery time under these General Terms. Orders will refund based on the policy or upon agreement for refund or redelivery between Get The Best You and buyer or buyer’s representatives. Get The Best You will issue refunds within 3 business days and redelivery within 5 business days.
Once the buyer submits an after-sales Request for Return and Refund, the buyer must provide evidence, according to terms stated below, to Get The Best You. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, Get The Best You has the right to reject the Request for Return and Refund.
Whether the evidence is compelling or not will ultimately be determined by Get The Best You, as follows:
Refund/ Return/ Redelivery
Unshipped Orders
The buyer has the right to apply for a full refund for an order that has not shipped within the processing time stated on the order page at the time of order, in which case, Get The Best You has 3 business days after receipt to accept or reject the Request for Return and/or Refund. If Get The Best You fails to either accept or reject the Request for Return and/or Refund within 3 business days, Get The Best You will refund the order. If the order is still within the stated processing time, any Request for Return and/or Refund must be accepted or rejected within the time listed above.
For Shipped Orders
If the Request for Return and/or Refund is made after the order has shipped, Get The Best You has 10 business days to accept or reject the request after the date of receipt. If Get The Best You fails to accept or reject the Request for Return and/or Refund within 10 business days, Get The Best You will refund the order.
For Orders Returned in Transit
If the package is sent back to Get The Best You during transit for any reason, and the buyer applies for a refund, Get The Best You will refund within 3 business days of the Request for Return and/or Refund if, in the same case, if the buyer requests redelivery, Get The Best You will begin redelivery within 5 business days of the request date.
For Orders Damaged in Transit
If the product packaging/product(s) is significantly damaged in transit, and buyer has documentation from the logistics website such as a screenshot from the logistics website that the order was significantly damaged, Get The Best You will refund the order within 3 business days of buyer's Request for Return and/or Refund, or redelivery within 5 business days of a redelivery request. The following steps must be followed when creating this type of request.
a. Buyer must provide photos of the damaged item to document damage. If the photos are insufficient to document damage, the buyer must provide video documentation.
b. Buyer must provide a screenshot of the e-mail or dispute filed including name, date, and content in order to document his or her complaint made through PayPal Dispute or other gateway.
c. The buyer must return the damaged product(s) to Get The Best You, if requested.
For Orders Delayed
Except for the important interpretation below [d)], Get The Best You will refund, redeliver, or accept the return for any of the following cases.
Orders may lack tracking information, may be in transit, pending, or may have expired 60 days after orders departed from Get The Best You warehouse. The following countries and shipping methods are as follows:
a. For orders shipped to the USA, the buyer must allow 45 days after the order departed from the Get The Best You warehouse.
b. For Brazil, the buyer must allow 110 days from the date that order departed from Get The Best You warehouse due to the strict customs clearance at Brazil.
c. For Get The Best You (Packaged Liquids Line) to all countries, Get The Best You will deal with your dispute for delayed orders only after 100 days from the date that order departed from Get The Best You warehouse.
d. In special cases regarding shipping methods, Get The Best You cannot deal with your disputes, according to the following important interpretation:
Sometimes, the order may have arrived at the post office nearest to the buyer and is pending because of insufficient address, package unclaimed, no such number, etc. The buyer must contact their local post office or go to the post office for delivery.
In Israel, packages are normally delivered to self-pick-up cabinets, which may lead to packages being overdue. Buyers should contact the local post office or go to the post office for delivery.
Sometimes, local tracking numbers may signify delivery, but the buyer claims that the package has not been delivered. In such cases, Get The Best You will spare no effort to verify the situation. The process may take 1-2 months and there is no guarantee of a satisfactory result.
Orders not Received
Get The Best You will not process a Request for Return and/or Refund if the tracking information shows the order has been delivered. If the buyer did not receive the package, the buyer must submit a non-delivery certification issued by the local post office with an official seal. If the tracking information shows an alert, the reasons may be, but are not limited to:
1) Incorrect/insufficient address;
2 No such address;
3) Unknown recipient;
4) Refused;
5) No timely pickup;
6) No safe delivery location; or
7) Uncleared customs.
Notes:
The logistics service will attempt delivery 1-3 times according to the actual situation. If the package is still unclaimed during the delivery period, it may be returned to the local post office for storage for 3-7 days. In this case, the buyer must pick up the package. Otherwise, the product will be returned via our logistics company. During the return, Get The Best You assumes no responsibility if products are lost. Get The Best You cannot offer a refund or resend if the buyer doesn’t submit a timely Request for Return and/or Refund for undelivered orders or packages significantly damaged by logistics companies.
Refunds or Replacement due to Damage
Get The Best You offers a full refund or a replacement if product packaging or product(s) is badly damaged upon delivery and a partial refund or a replacement if product packaging or product(s) is partially damaged upon delivery.
Notes:
a. For fragile products, a request for refund, rather than a replacement, is highly recommended.
b. For damaged packing boxes, Get The Best You will not offer refunds or other after-sale services.
c. For ordinary electronic products, the buyer must submit a Request for Return and/or Refund within 30 days after delivery.
Incorrect or Missing Products
Get The Best You has a strict quality control process before products are dispatched. Get The Best You will deal with
incorrect or missing products as follows:
a. For incorrect products, Get The Best You offers a full refund or replacement, according to the terms previously noted, with the buyer’s timely submission of Request for Return and/or Refund.
b. For products of the wrong color or size (i.e., not affecting product function, etc.), Get The Best You offers a refund or replacement according to the terms previously noted, with the buyer’s timely submission of Request for Return and/or Refund.
c. For parts missing which do not affect product function, Get The Best You may refund partially or replace the missing part. For parts missing which do affect product function, Get The Best You will refund or replace the product only, according to the terms previously noted, with the buyer’s timely submission of Request for Return and/or Refund.
d. For missing accessories, Get The Best You will deliver the missing accessories only.
Wrong Receipt Information
If the buyer supplies an incorrect address on an order, s/he must contact Get The Best You via https://getthebestyou.com/contact-us, and provide the order number and correct address. Get the Best You will update the order accordingly. However, because of the potential for conflicting timeframes, neither the address correction nor an order cancellation are guaranteed. If an order has already shipped, it is the buyer's responsibility to contact the logistics company with the corrected information.
If products(s) has been recovered from the wrong address, the buyer can attempt to send back the products at personal expense, along with a timely submission of Request for Return and/or Refund. If the product(s) is returned in good condition, Get The Best You shall refund the order within 3 business days of receipt of the product(s) and buyer’s Request for Return and/or Refund or begin redelivery within 5 business days of receiving the product(s). Please note: the buyer assumes responsibility for the redelivery fee.
If the order cannot be corrected or returned, the buyer will bear all losses.
Defective Products
If the buyer detects a problem upon receipt (such as damaged product packaging or damaged product, product is significantly not as described, product is missing, product is wrong or other quality problems), buyer must provide a timely Request for Return and/or Refund with valid documentation (photos/videos that show the problem clearly). Get the Best You will check the documentation and provide a response within 3 business days.
If Get the Best You determines that the documentation provided does not show the problem clearly, the documentation is invalid, and Get The Best You has the right to reject the buyer's Request for Return and/or Refund. Conversely, if Get The Best You determines that the documentation provided does show the problem clearly and that the product)s) must be returned for refund, Get The Best You will provide the buyer with a prepaid return label, and the order will be refunded when the return is ‘in transit’ on the logistics website. Toward this end, the buyer must provide the logistical tracking number to Get the Best You within 3 business days of shipping. If the product(s) is not to be returned, Get The Best You will refund the order within 3 business days, according to the terms previously noted, with the buyer’s timely submission of Request for Return and/or Refund.
If Get the Best You determines that the documentation provided shows the problem clearly, and buyer requests redelivery, Get The Best You will initiate redelivery within 5 business days of their determination. Please note: Get The Best You has the right to refund the order if the product(s)are out of stock so that buyers may reorder when the product(s) is restocked.
Incorrect or Missing Products
Get The Best You has a strict quality control process before products are dispatched. Get The Best You will deal with incorrect or missing products as follows:
a. For incorrect products, Get The Best You offers a full refund or replacement with the buyer’s timely submission of Request for Return and/or Refund.
b. For products with wrong color or size (i.e., those attributes which do not affect product function) etc., Get The Best You offers a refund or redelivery with the buyer’s timely submission of Request for Return and/or Refund.
c. For a missing part(s) which does not affect product function, Get The Best You may refund partially or resend the missing part; for parts missing which do affect product function, Get The Best You will resend the product only, according to the terms previously noted, with the buyer’s timely submission of Request for Return and/or Refund.
d. For missing accessories, Get The Best You will resend the accessories within 5 days of notification of the same.
Invalid Tracking Information
If Get The Best You verifies the tracking number is wrong and fails to provide the correct one within 5 business days, Get The Best You will refund the order.
Untimely Tracking Info Updates
If there is no update of the tracking info on the logistic website for more than 7 business days after the label was created, Get The Best You will refund the order within 3 business days, according to the terms previously noted, with the buyer’s timely submission of Request for Return and/or Refund.
Note: this clause is not applicable for special time/periods such as holidays, pandemics, abnormal weather, or other situations outside the control of Get the Best You.
Extended Shipping Period
If the transit time exceeds the estimated delivery time by 10 days or more and Get The Best You fails to provide any valid tracking updated info, Get The Best You will refund the order within 3 business days, according to the terms previously noted, with the buyer’s timely submission of Request for Return and/or Refund.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Shipping Method Limits
Some shipping methods are not trackable when orders arrive at some Countries, States, or Cities. Get The Best You lists these shipping methods in advance and will not accept disputes when the buyer chooses any of those shipping methods to some countries, including:
PostNL, Electric PostNL, Packet Eub, Packet Postal Route, Packet Postal, Packet Railway Economy.
Notes:
When choosing certain shipping methods, remote addresses will be charged additional shipping cost.
Force Majeure
Get The Best You assumes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Get The Best You will notify you via email from getthebestyouco@gmail.com .
Destination Limits
Due to limited international transportation, Get The Best You will not accept disputes when orders are shipped to any of the following countries:
Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.
Unforeseen Circumstances
When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact us through https://getthebestyou.com/contact-us . Get The Best You will attempt to assist buyers in these special circumstances in a timely manner. After notifying Get The Best You, buyers should expect a decision from Get The Best You on these types of issues no later than 14 days.
Get The Best You assumes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Get The Best You will notify you by getthebestyouco@gmail.com .
Return
Products maybe returned to Get The Best You warehouses only.
a. If the buyer wants to return the product(s) received, please email Get The Best You @ Getthebestyouco@gmail.com and a company representative will respond within 5 business days. Products must be returned within 10 days after after communication with Get The Best You.
Order Cancellation
a. For order cancellation, Get The Best You offers a full refund before products are prepared for shipping by warehouses.
b. After payment, POD orders cannot be canceled as it is customized.
c. After payment, preorder inventory orders cannot be canceled as they are special products and have been made available to a specific buyer.
d. After payment, customized orders cannot be canceled as Get The Best You planned and prepared products specifically for you after payment.
Deadline for Opening a Dispute
A buyer cannot open a dispute if
the order status is closed, or
if tracking information from a third party is untraceable.
Unacceptable Disputes
Get The Best You shall not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information was deleted by logistics companies or local post offices.
h. In some cases, packages are returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.
Dissatisfaction
If a buyer is dissatisfied with the solution of the order’s after-sale issues, that buyer has a responsibility to open a timely dispute with Get The Best You to negotiate alternatives.
